Warranty Policy

At Clean Air Nepal, we are committed to providing genuine Blueair products and reliable after-sales support. This Warranty Policy explains the warranty coverage available on products purchased through our website or authorised sales channels in Nepal.

Warranty Coverage

Warranty coverage depends on the product category and model purchased.

Air Purifiers

Blueair air purifiers are covered by warranty as follows:

• Blue Series – 1 year

• DustMagnet Series – 2 years

• HealthProtect Series – 3 years

The warranty period starts from the date of delivery or purchase, whichever is applicable based on the order record.

Filters

Filters do not carry any warranty, as they are considered consumable items.

Accessories / Other Items

Accessories and other applicable items are covered by a 6-month warranty, where applicable.

What the Warranty Covers

This warranty applies to manufacturing defects and functional issues under normal intended use.

Examples may include:

• product malfunction due to manufacturing defect

• electrical fault not caused by external damage

• performance issue caused by internal component failure

• defects in materials or workmanship

All warranty claims are subject to inspection and approval by our support team.

What the Warranty Does Not Cover

This warranty does not cover damage or faults caused by:

• physical damage

• liquid damage

• misuse

• improper installation

• voltage fluctuation

• unauthorised repair or modification

• normal wear and tear

The warranty also does not apply to consumable parts such as filters.

Warranty Claim Process

If you believe your product is covered under warranty, please contact our team with the following:

• order number or proof of purchase

• product model name

• clear description of the issue

• photos or videos, if applicable

Our team will review the claim and advise the next steps. If needed, the product may require inspection before warranty approval is confirmed.

Important Notes

• Warranty coverage is valid only for genuine products purchased through Clean Air Nepal store.

• Warranty support may be declined if the product shows signs of misuse, accidental damage, or unauthorised repair.

• Repair, replacement, or other support will be provided based on the nature of the issue and product eligibility.

Contact for Warranty Support

For warranty-related assistance, please contact Clean Air Nepal using the contact details listed on our website.